Our thoughts and prayers go out to those affected by the recent hurricanes, and we are prepared to assist in any way we can. Below are specific resources and information for credit unions affected by the disasters as well as NAFCU's regulatory compliance team contact information for direct compliance assistance.
Email firstname.lastname@example.org or call the Compliance Helpline at 877-623-2887.
Credit unions have reached out to NAFCU asking how to help others in light of recent disasters in areas around the country, especially recent hurricanes. NAFCU has developed a guide for credit unions to support disaster relief, including ways to make donations and provide services to impacted credit unions.
A disaster declaration has been issued, making federal assistance available to federally-insured credit unions. NCUA offers credit unions and their members a variety of resources under its disaster assistance policy.
- NCUA's Office of Small Credit Union Initiatives can provide urgent need grants of up to $7,500 to low-income credit unions that experience sudden costs to restore operations interrupted by the storm.
- Credit union members with questions about their Share Insurance coverage may contact the NCUA's Consumer Assistance Center at (800) 755-1030 Monday through Friday between 8 a.m. and 5 p.m. Eastern.
- See NCUA's announcement of the availability of its disaster assistance resources for Hurricane Harvey, Hurricane Irma, and Hurricane Maria.
- Credit unions and credit union members in Texas needing help may contact the Region IV office in Austin at (512) 342-5600 Monday through Friday between 7 a.m. and 5 p.m. Central.
- Credit unions and members in Louisiana, Florida, Puerto Rico and the U.S. Virgin Islands needing help may contact the Region III office in Atlanta at (678) 443-3000 Monday through Friday from 7 a.m. to 5 p.m. Eastern.
- Credit union members in areas hit by the hurricanes who need assistance should contact the NCUA's Consumer Assistance Center at 800.755.1030 Monday through Friday between 8 a.m. and 5 p.m. Eastern.
FEMA and Flood Insurance Resources
State Government Resources
The Florida Office of Financial Regulation has issued a Proclamation allowing credit unions to close and remain closed until emergency conditions no longer exist. It has also posted a list of reported closures on its website. It continues to issue updates via its twitter account. The Florida OFR can be contacted at (850) 487-9687.
The Texas Credit Union Department can be reached at (512) 837-9236 or at email@example.com to provide notice of a temporary closing, report physical damage or to request resources from the Department to become operational. Texas-chartered credit unions in can access the Department's Emergency FAQ.
The Louisiana Office of Financial Institutions can be notified of closures by fax at (255) 925-4548 or (255) 925-4524 or by email at firstname.lastname@example.org. It has also declared an emergency and issued guidance to Louisiana-chartered financial institutions, in addition to issuing an Emergency Preparedness Guide & Event Script and a resource page for mortgage servicers. Sid Seymore, Chief Examiner for the Office can be reached at email@example.com or by phone at (225) 925-4675 or (225) 747-0717.
The National Credit Union Foundation's CUAid relief system has been activated. The program raises money for the Foundation's Disaster Relief Fund which directly connects with area leagues to disburse funds through a grant program.
The Cornerstone Credit Union League has provided:
- A list of shelters in the Houston area.
- Reported credit union closures.
- Applications for a Disaster Emergency Relief Grant Application from the League here.
- The League's member disaster relief resources.
The League of Southeastern Credit Unions & Affiliates has provided:
- Disaster recovery 24/7 hotline for members of the league.
- Status update report to notify the league of your credit union closure.
- Preparation guide.
- Re-Opening Checklist
- Steps After Flooding for Temporary Branch and Rebuilding.
Closed credit unions who participate in Co-Op Shared Branching can refer their members to the locator website to find open credit unions and ATMs to access funds.
Credit unions that offer small business loans through the SBA may be interested in the Administration's Disaster Loan Program. The SBA's Hurricane Harvey Recovery website includes information about SBA disaster assistance program and available 12-month payment deferments for borrowers in hurricane affected areas.