Artificial Intelligence vs Emotional Intelligence

About the Podcast

Emotional intelligence and Artificial Intelligence are both important for credit unions. In this episode, we discuss innovative ways credit unions are using AI, how credit unions can educate their board members and staff on benefits and challenges, and the balance between leveraging AI for efficiency and maintaining a human element.

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Key Takeaways:

  • [01:57] The difference between Emotional Intelligence and Artificial Intelligence.
  • [03:54] Having AI assistance can field a lot of the routine inquires especially after hours can be a big benefit for both the organization and the member to get their information quickly.
  • [07:25] To start educating your board, you first have to educate your own teams and develop a culture internally to acknowledge how you are approaching AI.
  • [16:12] Tools like conversational AI assistance can generate a lot of data but you can also utilize AI to start analyzing that data and providing actionable insights to leadership.
  • [25:58] AI opens the door to more personalized interactions with members, and the ability for us to serve members in a more natural way keeps getting better.  

Presented By

Sam Das
Sam Das

Managing Director | TruStage Ventures

Sam Das is Managing Director of TruStage Ventures, the venture capital arm of TruStage. Since joining, Das has focused on sourcing, investing and advising early-stage fintech and insurtech startups. Das is also the Vice President of Corporate Development at TruStage, evaluating and executing a broad range of strategic transactions for the organization. Das joined TruStage in 2017.

Prior to joining TruStage, Das was the founder and CEO of a fintech startup and served as an investment banker at firms including Houlihan Lokey and Fox-Pitt, Kelton. He has completed mergers, acquisitions, restructurings and capital raising transactions valued in excess of $10 billion involving companies like Principal Financial, AIG, MasterCard, Security Benefit and Lehman Brothers.

Das graduated from Brown University with a bachelor’s degree in Applied Mathematics.

Karan Kashyap
Karan Kashyap

Chief Executive Officer | Posh AI

Karan Kashyap is Posh's Chief Executive Officer and co-founder. Prior to founding Posh in 2018, Karan earned his undergraduate and graduate degrees from MIT focusing on computer science & artificial intelligence, where he was named a Siebel Scholar for his research work. As CEO, he has helped lead Posh to 50+ credit union and bank clients across the country, an employee count of over 100 team members, over $36M in investments raised to-date, and industry coverage by brands such as Gartner, Forbes, and VentureBeat. Karan was named to Forbes' 30 Under 30 list for 2023 as well as to the Forbes Technology Council.