- [02:01] The financial technology ecosystem that credit unions serve their members through is not meeting consumer expectations. The loan abandonment rate is as high as 75% in some credit unions.
- [06:25] Human-centered design is most closely aligned with credit union values. You keep employees and members at the heart of everything the credit unions do.
- [10:55] As new realities, emerging trends, and shifting consumer demands come into view, you have got to be continuously testing your solution against those changes to make sure that it is still relevant.