- [05:01] Using data to learn how to help members in a respectful and actionable way is key. Members need you now more than ever.
- [18:40] To get the untapped, nonbelievers, and employees afraid of data excited you need to show the value of data. When you collaborate as a team you are able to look at problems and solve them differently than in the past.
- [22:45] When credit unions see trends in data they can proactively reach out to members to provide alternatives.