Musings from the CU Suite

Aug 18, 2023

Assumptions, and This Week's Reading pile

Written by Anthony Demangone, Powered by NAFCU

Good life assumptions.

  1. Assume the best in others' intentions.
  2. Assume competence.
  3. Assume truthfulness.
  4. Assume you don't know all the details behind someone's actions.

I know what people say about assuming. But I'd rather assume the best in people than the worst. If they eventually prove me wrong, so be it.

  • Studying the limits of human perfection, through darts. (NYT)
  • The useful agreement. (Godin)
  • Forget the gym. Welcome to the gym office. (WSJ)
  • 2023 Work in America Survey: A focus on health and well-being. (American Psychological Association) We are in the people business. We should want our employees to feel valued and engaged. If you agree with that, read the results from this survey. Good stuff!
  • One-third of Americans have tattoos. (Forbes)
  • Too many vacant lots. (WSJ)
  • Are you rich? (Bloomberg)
  • Who is to blame for poor service? (Shep Hyken)
  • Customer experience evolutions: From 2015 Insights to 2023 realities. (Convince @ Convert)

About the Author

Anthony Demangone, Executive Vice President and COO, NAFCU

Anthony Demangone, NCCO is Executive Vice President and Chief Operating Officer at NAFCU, where he oversees day-to-day operations and manages the association's education, marketing, membership, human resources, building facilities, finance and information technology functions. He also authors NAFCU's executive blog, Musings from the CU Suite and co-authored "Managing and Leading Well," a book for credit union leaders, with NAFCU President and CEO Dan Berger.

Read full bio