Musings from the CU Suite

May 26, 2023

The Encouragement Superpower; This Week's Reading Pile

Written by Anthony Demangone, Powered by NAFCU

Last Saturday, a gentleman approached me and thanked me for writing this blog.

I was blown away. I didn’t know he read it. And the “pat on the back” was unexpected.

The whole interaction took 15 seconds. The good feeling it gave me? That lasted days.

Saying thank you to someone is a powerful way to encourage and engage others.  It is virtually free.  And it is highly underutilized.

But we can change that last fact.

Now, on to this week’s reading pile.

  • The changing mix of light vehicle sales. (Calculated Risk)
  • The “return to the office” won’t save the office. (Vox)
  • The history of the baseball cap. (MLB)
  • Is ChatGPT the latest black swan event? (BI)
  • Sometimes customers are just having a bad day. (Shep Hyken)
  • America’s workforce as 100 people. (Visual Capitalist)
  • Stock prices of office landlords plummet as short sellers pile in. (WSJ)
  • Stevie and Marvin. (Godin)
  • Why some consumers prefer leasing over financing. (McKinsey)
  • Culture drives customer retention. (Gallup)
  • Credit revolvers versus credit transactors. (FB)

About the Author

Anthony Demangone, Executive Vice President and COO, NAFCU

Anthony Demangone, NCCO is Executive Vice President and Chief Operating Officer at NAFCU, where he oversees day-to-day operations and manages the association's education, marketing, membership, human resources, building facilities, finance and information technology functions. He also authors NAFCU's executive blog, Musings from the CU Suite and co-authored "Managing and Leading Well," a book for credit union leaders, with NAFCU President and CEO Dan Berger.

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