Musings from the CU Suite

Your Credit Union Weekend Reading Pile from NAFCU

Compiled by Anthony Demangone, Powered by NAFCU

Congrats, we both made it another weekend! Below are some of the more interesting things that I've read this week. Enjoy, and thanks for all you do!

(And this week at MLI has been fantastic. Here's a simple thing I learned that you can implement almost immediately. When you hire someone, do you interact with them between the time they accept and their first day? This week I learned the power of a series of pre-planned communications on culture, photos of their workspace, and even a simple survey to find out what they want at their desk. Simple. But awesome!)

  • Eight elements companies need to succeed. (Strategyzer)
  • Make better promises. (Godin)
  • The top 100 CUs using social media in 2018 Q3. (Financial Brand)
  • Uber's Secret Restaurant Empire. (Bloomberg)
  • The slow death of Sears is a crisis for struggle malls and an opportunity. (Bloomberg)
  • The retail apocalypse can't keep Tractor Supply Company Down. (Business Week)c
  • How a 5-star hotel delivered negative-5 star service. (Shep Hyken)

About the Author

Anthony Demangone, Executive Vice President and COO, NAFCU

Anthony DemangoneAnthony Demangone, NCCO is Executive Vice President and Chief Operating Officer at NAFCU, where he oversees day-to-day operations and manages the association's education, marketing, membership, human resources, building facilities, finance and information technology functions.

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