Musings from the CU Suite

Your NAFCU Weekend Reading Pile

Compiled by Anthony Demangone, Powered by NAFCU

Happy Friday, everyone.

Below, you’ll find the customary “weekend reading” pile. But could you do me a favor this week?

Please answer this question. (You can simply reply to this email. I’ll get it. I promise.)

What is THE biggest challenge facing your credit union looking at 2021 and into 2022?

Shoot me a note – I’d love to hear what it is. Now…on to the pile!

  • The new world of work. (SHRM)
  • Another view of the future of work. (Vox)
  • Another reminder of change: Nearly three-quarters of all Starbucks drinks sold are cold. (BI)
  • Randomness rules. (Better Letter)
  • Progress is a trade. (Godin)
  • There’s a correlation between dissatisfied employees and bad member service. (HR Drive)
  • The “always” concept of customer service. (Hyken)
  • FIs are caught in a revenue recession. (GB)

Have a great weekend, everyone.

-          Anthony

About the Author

Anthony Demangone, Executive Vice President and COO, NAFCU

Anthony Demangone, NCCO is Executive Vice President and Chief Operating Officer at NAFCU, where he oversees day-to-day operations and manages the association's education, marketing, membership, human resources, building facilities, finance and information technology functions. He also authors NAFCU's executive blog, Musings from the CU Suite and co-authored "Managing and Leading Well," a book for credit union leaders, with NAFCU President and CEO Dan Berger.

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