Musings from the CU Suite

Your NAFCU Weekend Reading Pile

Compiled by Anthony Demangone, Powered by NAFCU

I love feedback. And I hate hidden data. Unfortunately, the two are often connected.

I love Twitter for example. Not the comments, mind you. But I follow certain people, and I’m interested to learn what keeps them up at night or excites them.

The comments and likes are a different matter. It isn’t uncommon for a Tweet to generate hundreds, if not thousands of interactions from around the globe – often anonymous and sometimes downright nasty.

This is a new phenomenon. Thirty years ago, you learn what others thought, you had to watch TV, read about it, or chat with someone at a watering hole, conference or other in-person venue.  

The back-and-forth process of a good discussion was limited. Television and written information didn’t allow the exchange of ideas. Giving feedback in-person was always held back by societal norms. They know me, my name, and my company. This tended to keep us civil.

Now, social media has crushed that model. Like I said, conversations are now world-wide, and feedback is often anonymous. It distorts the data.

A thousand likes or interactions – is that a lot? Compared to the population of a city, state, or country – no. And who are supplying the comments? People highly interested in the topic, and often those who want to debate.

Social media seems to favor the angry voice. I think that anger is over-amplified. How do you measure feedback from people who are in the middle of an issue? Or measure those who simply don’t care? Or those that understand both sides of a thorny issue?

That’s why it is important to meet people face to face. To talk with them and get to understand them. I don’t believe everyone is angry. I believe most are reasonable.

You just need to get away from the yelling.

Now, on to this week’s reading pile!

  • Exactly what happens when the Fed raises interest rates? (Forbes)
  • Biggest Banks Band together to measure and manage climate risk. (WSJ) If it happens there, there’s a chance it could happen here.
  • 100 ways to slightly improve your life without really trying. (The Guardian)
  • The tipping point: The subtle psychology and economics of taxi fares. (Insights by Stanford Business) A major finding: People do not like doing math. When you give tipping options (15%, 20% ,25%), people are likely to choose one of them. Do we make people do math in our advertising?
  • People are reading fewer books. (Gallup)
  • Looking ahead: 9 trends that will steer marketing in 2022. (Marketing Dive)
  • A nation on hold wants to speak with a manager. (NYT)
  • Have you seen empty grocery store shelves? Here’s four reasons why. (WP)
  • A nice analysis of the “great resignation.” (The Guardian)
  • CB Radio. (Godin)
  • Three retail banking trends the industry still isn’t getting right. (FB)
  • 15 questions that change the way people think. (Leadership Freak)

About the Author

Anthony Demangone, Executive Vice President and COO, NAFCU

Anthony Demangone, NCCO is Executive Vice President and Chief Operating Officer at NAFCU, where he oversees day-to-day operations and manages the association's education, marketing, membership, human resources, building facilities, finance and information technology functions. He also authors NAFCU's executive blog, Musings from the CU Suite and co-authored "Managing and Leading Well," a book for credit union leaders, with NAFCU President and CEO Dan Berger.

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