Musings from the CU Suite

Feb 25, 2022

Your NAFCU Weekend Reading Pile

Compiled by Anthony Demangone, Powered by NAFCU

I visited my parents last weekend. We dined at Mangialardo’s, a small Italian restaurant in Sayre, Pennsylvania.

We love it. But why? It has been family owned since 1933. My parents ate their while dating in the late 1950s. I’ve eaten there since the mid-1970s. The menu, staff and decor haven’t changed.

Is it the food? The traditions? Is it simply because we consider it “ours?”

Probably all the above. But it gets me thinking. Why do consumers love some businesses? What can we learn from those places to apply to NAFCU? Or our credit union?

Itialian Restaurant

Food for thought.

Now, on to this week’s reading pile.

  • Miami street gangs have switched from drugs to identity theft fueled by Russian hackers. (Forbes)
  • Purpose: Shifting from why to how. (McKinsey)
  • The Metaverse is coming; We may already be in it. (Scientific American)
  • Big Tech makes a big bet: Offices are still the future. (NYT)
  • The Mystery of the declining U.S. birth rate. (EconoFACT)
  • You can now see how many Uber drives liked (or hated) you. (WashPost)
  • Sales and the story of money. (Godin)
  • Survey Time. Help us out by completing this survey which we will discuss at our Strategic Growth Conference. (Survey Monkey)
  • How financial marketers can make boring and complex numbers more engaging. (FB)
  • For corporate purpose to matter, you’ve got to measure it. (BCG)

About the Author

Anthony Demangone, Executive Vice President and COO, NAFCU

Anthony Demangone, NCCO is Executive Vice President and Chief Operating Officer at NAFCU, where he oversees day-to-day operations and manages the association's education, marketing, membership, human resources, building facilities, finance and information technology functions. He also authors NAFCU's executive blog, Musings from the CU Suite and co-authored "Managing and Leading Well," a book for credit union leaders, with NAFCU President and CEO Dan Berger.

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