Musings from the CU Suite

Nov 11, 2022

Your NAFCU Weekend Reading Pile

Yes, banks have more market share than credit unions. They did when they when I first started working at a credit union, and they do today.

Are things destined to stay this way? Heck no.

I saw this in my morning email.

The latest World Series TV viewership was down 1.3% YOY. It is the second lowest on record.

Major League Soccer championship match saw a 38% increase YOY.  Viewership was the second highest in league history.

Numbers like this would have been unbelievable 30 years ago. But things change.

Treat members right. Lean into digital delight, extreme member service and great culture – and we can take this thing over.

Believe you me.

Now, on to this week’s reading pile.

  • 14 surprising predictions on the future of financial services. (FB)
  • 7 ways to teach humility in team meetings. (Leadership Freak)
  • The most important skill. (AWOCS)
  • If you don’t love your members, someone else will. (CMS Wire)
  • We say we like choices. But do we? ( Ness Labs)
  • Using your tickets. (Godin)
  • Friction and the empty chair. (Shep Hyken)
  • The rise of the chief remote officer. (BBC)
  • 4 ways branch self-service improves member service and reduces costs. (FB)

About the Author

Anthony Demangone, Executive Vice President and COO, NAFCU

Anthony Demangone, NCCO is Executive Vice President and Chief Operating Officer at NAFCU, where he oversees day-to-day operations and manages the association's education, marketing, membership, human resources, building facilities, finance and information technology functions. He also authors NAFCU's executive blog, Musings from the CU Suite and co-authored "Managing and Leading Well," a book for credit union leaders, with NAFCU President and CEO Dan Berger.

Read full bio