Your NAFCU Weekend Reading Pile
Written by Anthony Demangone, Powered by NAFCU
Years are funny things. Yes, we just started 2023. And I even penned some thoughts (23 to be exact) about this year. But years are just a way to mark passing time. New Year’s resolutions? Why not mid-summer resolutions? What is special about January 1?
We put a lot of thought into improving when a new year starts. I’m all for self-improvement. But if you fall off the wagon, get back on.
Any day is a good day to focus on getting better.
Now, on to this week’s reading pile!
- 2023: Customer engagement in FS. (EngageWare) A ton of good insight into member engagement.
- Amazon begins drone deliveries in California and Texas. (ARS Technica) (CNBC) Good for consumers. Bad for delivery drivers. Good for drone producers.
- Top ten customer service and CX predictions for 2023. (ShepHyken)
- McDonald's has opened a nearly-automated restaurant in Texas. (MarketWatch)
- 2023 U.S. CEO Outlook. (Harvard Law School Forum on Corporate Governance)
- Here’s almost everything Wall Street expects in 2023. (Bloomberg)
- 22 things that made the world a better place in 2022. (Wired)
- Virtually no one. (Godin)
- 52 things I learned in 2022. (Medium)
About the Author
Anthony Demangone, NCCO is Executive Vice President and Chief Operating Officer at NAFCU, where he oversees day-to-day operations and manages the association's education, marketing, membership, human resources, building facilities, finance and information technology functions. He also authors NAFCU's executive blog, Musings from the CU Suite and co-authored "Managing and Leading Well," a book for credit union leaders, with NAFCU President and CEO Dan Berger.