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FCC issues call blocking order delaying compliance deadline
Tuesday, the Federal Communications Commission (FCC) issued an order that allows voice service providers to use SIP Code 603 (in addition to SIP Codes 607 and 608) beyond January 1, 2022. A future rulemaking from the FCC is expected to address a new compliance deadline for voice service providers use of SIP Codes 607 and 608.
In the prior report, the Call Blocking Fourth Report, voice service providers were required by January 1, 2022 to use SIP Codes 607 and 608 to inform commercial callers, including credit unions, that their calls are being blocked by analytics-based blocking tools. Voice service providers have used SIP Code 603 for the purpose previously. The new SIP Codes will give commercial callers more information on why and when calls are being blocked and allow them to address the inaccurate blocking.
NAFCU – both independently and in coordination with other financial trade associations – has continuously urged the FCC to initiate a rulemaking to implement other provisions of the TRACED Act that require the FCC to address erroneous blocking or mislabeling of legitimate calls.
The association will continue its advocacy to ensure credit unions can contact their members regarding important, time-sensitive information, without fear of frivolous litigation.