- [01:23] Americans who resisted online banking technology have been forced to use it during the shutdown.
- [03:41] The credit unions that focus on helping members get financially healthy through online tools will be a step ahead. Consistency and clear message when introducing members to online tools is key.
- [08:44] It is important that the credit union staff embraces the technology updates first. We need all the staff to buy-in and be proficient on the technology so they can help members.
- [13:16] Interaction and engagement is everything! Many credit unions are engaging members in free challenges and rewards for completing financial education.