Credit Union Growth Series [Part 2]: What Matters Most with Digital & Your Data

About the Podcast

Mobile banking usage has grown exponentially with the pandemic. Hear how to leverage the increased usage and demand for on-demand channels to enhance member service, marketing, growth, and risk strategies.

podcast with
Preferred partner
Allied Solutions
Share

Listen On:

iTunesSpotifyApple PodcastRSSStitcher

Key Takeaways:

  • [03:56] End to end digital lending, personal video, text messaging are more relevant than it was a year ago.
  • [04:27] More sophisticated digital marketing techniques have very quickly become more important when we are not getting frequent in-branch opportunities to interact and present offers to members.
  • [11:36] If you’re not texting you need to get to it. 93% of all texts are read within nine minutes.
  • [14:55] Do a simple audit of your own digital experience. Put yourself in the shoes of a current or potential member.

Presented By

Charlie Peterson
Charlie Peterson

Senior Vice President, Strategic Initiatives | Allied Solutions

With more than 34 years of diverse experience in the financial services Charlie Peterson has supported over 1000 clients in nineteen states providing 'best in class' insurance, income, loss mitigation and technology efficiencies to the credit union marketplace. His passion and drive in lending growth, loan participation, client consultation and digital channel development have been his hallmarks. In his current role with Allied Solutions, Charlie is helping credit unions nationwide successfully execute on their visions and plans for growth. 

Jarrett Settles
Jarrett Settles

National Sales Consultant, Technology & Lending | Allied Solutions

Jarrett Settles is the National Sales Consultant for Lending, Deposits, and Technology at Allied Solutions. He works with credit union executives to identify barriers and opportunities for growth and develop innovative business solutions. He also advises financial institutions of all shapes and sizes on digital transformation and data strategy.

Key areas of focus that Jarrett brings to financial institutions surround generational divides in consumer behavior, data-driven loan and deposit growth solutions, as well as expertise in fintech, insurtech, and financial institution technology.

Allied Solutions
Allied Solutions is the NAFCU Services Preferred Partner for Insurance- Bond, Creditor Placed (CPI), Guaranteed Asset Protection (GAP), Mechanical Breakdown Protection (MBP), and REFUND Plus®.

Related Resources

Add to Calendar 2024-03-26 09:00:00 2024-03-26 09:00:00 Ensuring Safety and Soundness with AI Listen On: Key Takeaways: [03:48] The regulators are very focused on fairness in lending especially when it comes to using AI and outside models. The industry is moving very fast. [08:25] Articulating a business use case and how partnering with a Fintech can support it is the first step in having a successful conversation with your board. [10:30] Talk to your account executive at your Fintech and have them help you overcome objections.  [15:01] Plan for oversight. It is not set and forget it. Your regulators are going to want to know how you are overseeing that from a 3rd party risk management standpoint. [15:47] Have a handle on your reserves and capacity for lending and start small and grow slowly. Web NAFCU digital@nafcu.org America/New_York public

Ensuring Safety and Soundness with AI

Consumer Lending, FinTech

preferred partner
Upstart
Podcast
Add to Calendar 2024-02-28 09:00:00 2024-02-28 09:00:00 Navigating the Threat of Social Engineering and Misinformation Listen On: Key Takeaways: [1:01] What is threat intelligence, and why is it important to CUs? [2:14] What are threat intelligence feeds, and what role do they play in strengthening CUs? [4:41] Leveraging threat feeds and integrating intelligence into tools is crucial. [6:35] Learn what threat CUs should be most concerned about. [7:39] Phishing is ever-evolving, and user awareness is critical. [10:43] Learn how Defense Storm uses feeds to protect its customers. [13:28] Threat intelligence is not as complicated as some think; initiation can be easy through Slack, discussions, and a reporting culture. Web NAFCU digital@nafcu.org America/New_York public

Navigating the Threat of Social Engineering and Misinformation

Cybersecurity

preferred partner
DefenseStorm
Podcast
Add to Calendar 2024-02-27 14:00:00 2024-02-27 14:00:00 Risk Management & Modernization: Bridging the “GAP” on Refunds About the Webinar Join Allied Solutions’ John Elias and Peter Krall as they provide timely insights into the regulatory landscape, and strategic approaches to navigate the complexities of refunds on VPPs like that of GAP waivers on vehicle loan servicing contracts, ensuring compliance and maintaining a commitment to members' financial well-being.  Key takeaways:   Market conditions and insights into regulatory oversight  Innovations for future-proofing your credit union by mitigating refund-related risks  Market projections and implications   Register Here Web NAFCU digital@nafcu.org America/New_York public

Risk Management & Modernization: Bridging the “GAP” on Refunds

preferred partner
Allied Solutions
Webinar
Add to Calendar 2024-02-22 14:00:00 2024-02-22 14:00:00 Retaining Key Positions During Mergers and Acquisitions About the Webinar Previously credit union merger and acquisition activity was more on the acquisition side, with a larger credit union acquiring a much smaller credit union. While this is still taking place, we’re starting to see more mergers of equals where two sizeable credit unions are unifying into a much larger credit union. This poses both retention opportunities and risks within the leadership team. This webinar explores strategies to retain key positions during a critical time.  Identify retention risk and impact in current and future leadership positions   Assess retention risk and impact to operations  Learn about potential retention expenses before and after the merger  Register Here Web NAFCU digital@nafcu.org America/New_York public

Retaining Key Positions During Mergers and Acquisitions

preferred partner
Gallagher
Webinar