Redefining Your Digital Experience To Adapt and Thrive

About the Podcast

COVID-19 has forced many companies to accelerate their digital transformation efforts. Now more than ever, credit unions need to invest in and implement emerging technologies. When done right, these innovations can improve the overall member experience and help your credit union not just survive, but thrive, even during times of uncertainty.

Tune in for our conversation on how to propel your credit union forward and transform your members’ financial lives.

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Presented By

Jeffrey Dillon
Jeffrey Dillon

VP Digital Consumer Experience, CUNA Mutual Group

Jeffrey Dillon leads the Digital Consumer Experience group that is responsible for building the digital aspects of CUNA Mutual Group’s Direct-to-Consumer business. This program focuses on identifying viable digital media tactics to reach consumers, the content to engage them, and developing the digital platforms that will serve our sales, servicing, and analytical needs.

Jeffrey joined CUNA Mutual Group in February of 2018 after spending 15 years with Capital One and HSBC focused on digital media, online experiences, and digital analytics for a wide range of financial products. Over that time, he developed digital solutions for financial products ranging from retail banking to mortgages, pre-paid to credit cards, and small business to commercial banking for consumers across the income spectrum including the unbanked, non-prime, prime, and high net worth.