Listen On:
Key Takeaways:
- [03:37] The best customer service that we can provide is speed. It is getting to a yes or no as quickly as possible, being able to decide and fund that loan as quickly as possible, and eliminating friction throughout the process.
- [06:26] Choosing a partner whose values reflect those of your credit union is so important because that partner is an extension of your credit union.
- [10:30] 66% of borrowers took on at least one additional product or service in addition to their student loans.