Be like Artur; And this week's reading pile
Written by Anthony Demangone, Powered by NAFCU
Our family just finished a fantastic trip to France. Take a look at this photo.
Perfect, right? But how did we get to that point?
Artur.
He was the boat owner. Polish, he’s been in France for 20 years. A few years ago, he took a risk. He made a plan to be the best Seine River Boat Tour in Paris. He took a loan. Bought a boat. Stocks each boat trip (secretly) with champagne, beer, drinks and pastries. Two years ago, he spoke no English. Now, he’s almost fluent. He puts in the work - 6 trips a day!
Focus on smiles, not dollars – that is his mantra. Hard work. Put the customer first. Always make them smile. If the weather is bad, free refunds. And guess what? He’s now the top-rated boat on the Seine!
We should all think like Artur! Now on to this week’s reading pile.
- The early bird for NAFCU’s Annual Conference is coming up sign up by May 5 to save. (NAFCU)
- Three out of four managers find it difficult to work with Gen Z. (Resume Builder)
- Americans are choosing lottery tickets and fortune tellers ahead of financial planners. (FastCo)
- The pandemic didn’t upend US geography. (CityLab)
- The myth of the broke Millennial. (The Atlantic)
- You too can be as good as Amazon…maybe. (Shep Hyken)
- The natural size. (Godin)
- 35 ways people are using AI. (NYT)
- The toaster effect: How free gifts can boost new account openings by 15%. (FB)
About the Author
Anthony Demangone, Executive Vice President and COO, NAFCU
Anthony Demangone, NCCO is Executive Vice President and Chief Operating Officer at NAFCU, where he oversees day-to-day operations and manages the association's education, marketing, membership, human resources, building facilities, finance and information technology functions. He also authors NAFCU's executive blog, Musings from the CU Suite and co-authored "Managing and Leading Well," a book for credit union leaders, with NAFCU President and CEO Dan Berger.