November 29, 2023

NAFCU meets with FCC’s Gomez on TCPA


NAFCU Tuesday met with the Federal Communications Commission’s (FCC) recently confirmed Commissioner Anna Gomez and her staff to discuss issues regarding the Telephone Consumer Protection Act (TCPA) and the FCC’s efforts to combat illegal robocalls. Of note, NAFCU met with staff from the other FCC Commissioners’ offices earlier this fall to discuss similar issues.

During the meeting, NAFCU expressed its support for the commission’s effort to stop illegal robocalls. However, the association stressed the importance of ensuring that these efforts do not prevent credit unions from communicating time-sensitive information to their members, such as fraud notifications and multi-factor authentication that consumers may not intend to opt out of.

Additionally, NAFCU discussed the 24-hour period to process a revocation was insufficient and suggested a more reasonable period of 6 business days.

NAFCU has also urged the FCC to ensure that callers will be notified if they have been labeled as “spam,” and to provide channels to dispute the label.

The association has consistently engaged the FCC on robocalls and robotexts to ensure bad actors are stopped while maintaining pathways for credit unions to communicate with their members on time-sensitive matters. Stay tuned to NAFCU Today for the latest out of Washington.