Your Digital Experience: Will Members Love It or Leave It?

About the Podcast

Rising consumer expectations and new technology innovations are disrupting the banking experience as we know it. To stand apart and keep your members satisfied in this increasingly competitive landscape brimming with scrappy, digital-first fintech brands, credit union leaders may want to think about new ways to approach these fundamental business challenges. Join our discussion for ideas to overcome these challenges—better yet, deliver the experiences your members will love.

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Presented By

Jeffrey Dillon
Jeffrey Dillon

VP Digital Consumer Experience, CUNA Mutual Group

Jeffrey Dillon leads the Digital Consumer Experience group that is responsible for building the digital aspects of CUNA Mutual Group’s Direct-to-Consumer business. This program focuses on identifying viable digital media tactics to reach consumers, the content to engage them, and developing the digital platforms that will serve our sales, servicing, and analytical needs.

Jeffrey joined CUNA Mutual Group in February of 2018 after spending 15 years with Capital One and HSBC focused on digital media, online experiences, and digital analytics for a wide range of financial products. Over that time, he developed digital solutions for financial products ranging from retail banking to mortgages, pre-paid to credit cards, and small business to commercial banking for consumers across the income spectrum including the unbanked, non-prime, prime, and high net worth.