Online Training FAQs

Please contact NAFCU's Member Service Center with any additional questions at or 800-344-5580.

Also see: System requirements and webinar testing information.

Browse FAQs

  • Once you purchase the online compliance training subscription or course, you can start developing your expertise immediately.

    1. Log in to the NAFCU Online Training Center with your individual NAFCU username and password.
    2. Click on a course under "My Courses." Compliance courses are organized by topic and are also all listed in the Live Compliance Webinars on the Industry's Hottest Topics course.
    3. Looking for a specific webinar? Search by keyword and find it faster.
  • No problem. Go to the NAFCU Online Training Center. Click "Forgot my password or my username" first to make sure you don't already have an account. If you do not already have an account, click "Create an account," and follow the instructions. If you experience login trouble, please contact us at or 800-344-5580.

  • Each employee and/or board member at your credit union will get the most out of the NAFCU Online Training Center with his/her own individual account. The system will:

    1. Test comprehension
      Certain self-paced modules include assessments following completion, allowing a user to test his/her comprehension. With a single company login, this feature would only benefit the first user to take the assessment.
    2. Award certificates for completion
      Select modules provide certificates upon completion, which must be awarded at the individual level. With a single company login, this feature would falsely provide certificates to anyone at the credit union whether or not they completed the module.
    3. Track individual training progress
      Individual users may view and print their individual e-transcripts at any time, allowing them to track their individual training progress. With a single company login, the e-transcript function wouldn't reflect the individual's progress.
    4. Award NAFCU Certification credits automatically
      NCCOs, NCRMs, NCVEs and NCBSOs may automatically earn continuing education credits (CEUs) by participating in select modules within the NAFCU Online Training Center. No forms to fill out. Watch, earn credit, and easily maintain your NAFCU certified designation.
  • Once logged in to the Online Training Center, click on Live Compliance Webinars on the Industry's Hottest Topics under "My Courses." Select the webcast from the list of modules (upcoming live webinars appear at the top). Select "Launch," followed by "Click here to begin" on the next screen.

    Once the live webinar begins, you should see and hear the presenters in the video window on the left side of the screen. You should see the presentation on the right side of your screen. See system requirements.

    NEW: We've updated the webinar player to provide you with a better viewing experience. Learn how to navigate the new player

  • The subscription purchaser will automatically receive live webinar reminders a few days before each webinar. You can also check out the upcoming webinar line-up. New webinars are added continuously.

  • Handouts are available within the webinar screen, which will be available 5 hours prior to the start time. At the top right hand corner, you will see "CLICK HERE for Handouts." We suggest you log in a few minutes early to print handouts. If you need handouts sooner, please email

  • After the webinar, you will be able to view the on-demand version in Live Compliance Webinars on the Industry's Hottest Topics under "My Courses." The on-demand version will be available here for 12 months following the date of the live webinar. After that, it may be archived in the library for continued viewing.

  • All NAFCU certifications will automatically receive CEUs for participating in qualifying live or on-demand webinars (most webinars qualify for 1.5 CEUs). You must be logged in with your individual NAFCU website login to receive credit. If you do not see the appropriate credits awarded or did not complete webinar participation, please email us to adjust your credits accordingly.

  • Subscribers of NAFCU Board of Directors Online Training are able to take an online exam after completing the Board of Directors Online Training course to earn the NCVE designation. Click on the NAFCU Certified Volunteer Expert (NCVE) Exam module under the Board of Directors Online Training Course (New) course. Download the exam and exam instructions. Learn more about becoming an NCVE.

  • Modules that help meet NCUA's expectations for board of directors annual training are flagged in the module descriptions. Once you complete the module, click "Print Certificate" to save or print your Certificate of Attendance. You may also view, print, and save your complete NAFCU Online Training Center e-transcript at any time.

  • There is no limit to the number of participants that can view the webinar. With your purchase, your entire credit union has access. However, each individual should log in with his or her individual NAFCU username and password.

  • If you trouble viewing the webinar on the day of the live broadcast, check system requirements. You may also contact us at or 800-344-5580. Plus, your subscription entitles you to on-demand access for one year while your subscription is active. 

  • To request your CD copy for each webinar, please send an email to with the following information:

    Webinar title and date:
    Credit union name:
    Contact name:
    Mailing address:

  • NAFCU prides itself on offering you the most up-to-date topics relevant to the challenges that credit unions are facing. It is possible that webinars may be postponed in order to accommodate a hot-topic webinar related to an upcoming or recently passed regulation or rule.

    In the event that this does occur, you will be notified immediately. We will do our best to reschedule the postponed webinar and inform you of the new date.

  • Should you need to contact York Telecom, our webinar media service provider, you may do so at or call 800-715-1779 for assistance.