Virtual Strategic Growth Conference


Register Now for On-Demand Access

Signature Sponsor:


Day 1

  • 10:30 a.m. - 11:00 a.m.

    Start your day with hot coffee/tea and a video networking opportunity to build stronger connections with your peers from credit unions across the country. Everyone who joins this networking event will receive a $10 Starbucks e-gift card.

    Sponsored by CUNA Mutual Group

  • 11:00 a.m. - 11:05 a.m.

    Join NAFCU President & CEO Dan Berger as he welcomes everyone to the first NAFCU event in 2021!

  • 11:10 a.m. - 11:55 a.m.

    How is COVID-19 shaping the industry and what can you expect going forward? Is there a new direction or can you expect to return to normal? In this session, you'll review the new trends emerging as a result of the pandemic. You'll explore how consumer habits are evolving and how that may affect branching, staffing, and the digital space. Learn more »

  • 12:00 p.m. - 12:45 p.m.

    This is the time of the digital age, and more and more credit unions like you are utilizing technological resources to help with their daily operations and improve productivity. During this session, you'll hear how some credit unions have successfully implemented artificial intelligence (AI) in their shops. You'll also learn how they've increased automation, reduced costs, increased revenue, and improved member satisfaction, so you can get a jump on doing the same at your credit union.

  • 1:20 p.m. - 2:05 p.m.

    Creating a loan growth strategy during a pandemic can be an arduous task. Join this panel of highly successful credit unions to gain key strategies to push your loan portfolio forward in 2021.

  • 2:10 p.m. - 2:55 p.m.

    The member experience is still rated as a number one priority in satisfaction. Members respond to messaging that feels like its just for them. Discover how credit unions are missing key opportunities to utilize data that personalizes the message and encourages members for life. You'll also gain recommendations to improve current personalization practices for optimal outcomes.

  • 3:15 p.m. - 4:00 p.m.

    A must attend session on how branching is changing and evolving. The strategy for one credit union may not work for another. Is it time to trim the branches? Or is it time to let branches expand and grow? Or are you gathering more info before you make a decision? Consider all sides in this informative session.

  • 4:05 p.m. - 4:50 p.m.

    Brand building is key for any business. Social media can be an extremely effective tool in building your credit union's brand. During this session, you'll learn five strategies to help you create and effectively communicate a strong brand for your credit union.

  • 4:50 p.m. - 5:05 p.m.

    Hear growth strategies from 3 highly successful CEOs in these short interviews. Learn how to create an exceptional member experience in your office and a culture of success.

Day 2

  • 11:05 a.m. - 11:35 a.m.

    The 2020 Election was historic, ushering in a new administration and flipping the U.S. Senate. All of these changes have major consequences for credit unions.  New Committee Chairs. New Cabinet Secretaries. New agency leaders and directions. Join NAFCU’s Executive Vice President of Government Affairs and General Counsel Carrie Hunt as she walks you through the impacts and changes. 

  • 11:40 a.m. - 12:25 p.m.

    In this year of change, transition, and lingering uncertainty, how are your members’ needs going to evolve? What does all this mean for your growth strategies and opportunities? Combining insights from the most recent spending trends and nationwide consumer research, Mastercard's SVP Global Insights & Analytics Jana DeLancey, offers her predictions on how your members’ moods, habits, behaviors, and intentions could change in this year of change and uncertainty.

  • 1:00 p.m. - 1:45 p.m.

    The auto industry continues to show signs of growth and opportunity even through the pandemic. But new risks have also emerged in the last year. During this session we'll explore the latest trends and future prospects in the auto market, the risks you need to be aware of, and how to update your strategy for growth.

  • 1:50 p.m. - 2:35 p.m.

    Is your debit card used for the most common recurring and everyday purchases, such as Netflix, Amazon, Uber, etc? Digital payment options are increasing with contactless options, digital wallets, and mobile payments. Keeping your card on the top of your member's virtual wallet is more challenging than ever. Explore strategies to improve your card position in a cashless world.

  • 2:55 p.m. - 3:45 p.m.

    Customer experience and business growth is measured through your Net Promoter Score. Hear how one credit union pushed their Net Promoter Score through the roof by making these actionable changes to the way they interact with their members. These key takeaways will help you launch your members' experiences to the stratosphere, so they come back to you again and again.

  • 3:45 p.m. - 4:00 p.m.

    Hear growth strategies from 3 highly successful CEOs in these short interviews. Learn how to create an exceptional member experience in your office and a culture of success. 

  • 4:05 p.m. - 4:50 p.m.

    Is your member experience culture exceeding their expectations? During the session you'll learn how transforming your internal culture can positively shift the dynamic of your members' experience and you'll review strategies built for success.