March 03, 2020

NAFCU meets with FCC to further address call blocking concerns


Members of NAFCU's Regulatory Affairs team joined a coalition of other organizations yesterday for a meeting with the Federal Communications Commission (FCC) to discuss the Declaratory Ruling and Notice made in June 2019 to allow call blocking and implementation of a new caller identification framework known as SHAKEN/STIR, as well as the implementation of the TRACED Act.

NAFCU asked that the FCC continue to gather feedback from the industry and work with service providers to provide transparent mechanisms that ensure credit unions are able to correct mislabeled or erroneously blocked calls.

NAFCU has previously shared concerns about aggressive call blocking measures directly with the FCC. Most recently, the association met with FCC Commissioner Michael O'Rielly to discuss ongoing efforts to eliminate illegal robocalls and to implement SHAKEN/STIR.

Last week, Kossachev spoke on a panel to discuss industry perspectives on the TRACED Act and argued that financial institutions should be able to contact members with important financial information without fear of breaking the law or their calls being blocked.

The Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act was signed into law late last year and expands the FCC's enforcement authority over violations of the Telephone Consumer Protection Act.

NAFCU has actively worked with the FCC on efforts to modernize the TCPA for more than three years, and will continue its advocacy to ensure credit unions can contact their members regarding important, time-sensitive information, without fear of frivolous litigation.