Musings from the CU Suite

Jun 24, 2022

Your NAFCU Weekend Reading Pile

Compiled by Anthony Demangone, Powered by NAFCU

The way you communicate is a superpower. Don’t believe me? How many times has a brief interaction with a colleague shifted your entire mood?

It could be negative tone of an interaction. The choice of words. A curt email, ALL IN CAPS. A scowl. But it works the other way. A warm smile and handshake. A pat on the back. Words of encouragement. Or a note of appreciation.

Everything you do pushes someone’s mood up or down. Everything. Choose “up.”

And now, I hope you choose to read this week’s reading pile!

  • CFPB announces review of credit card late fees collected by FIs. (NAFCU Today) We’ll have more on this in the coming days. Look for a Regulatory Alert, through which we would love to hear your feedback. There is a clear trend here – the CFPB is looking at fee income by FIs.
  • HFSC drops NAFCU-opposed ODP Act from markup. (NT)
  • Amazon CEO Andy Jassy’s first year on the job. (WSJ)
  • Leaked Amazon memo warns that the company is running out of people to hire. (Recode)
  • JPMorgan cutting jobs in mortgage unit. (Reuters)
  • 87 things money cannot buy. (YoungMoney)
  • Good intentions can be more important than perfection. (ShepHyken)
  • Fear and footnotes. (Godin)
  • What you’re getting wrong about customer journeys. (HBR)
  • Banks need to close the personalization gap. (GonzoBanker)

Upcoming NAFCU Events:

  1. Virtual Risk Management Seminar - Aug. 16-18.
  2. Congressional Caucus - Sept. 11-14. (Washington, DC)
  3. CFO Summit - Sept. 20-22. (Annapolis, MD)

Upcoming weekend plans?

A recent trip to Delaware. Hoping the waves are good and that the fish are biting! Have a great weekend, everyone!

About the Author

Anthony Demangone, Executive Vice President and COO, NAFCU

Anthony Demangone, NCCO is Executive Vice President and Chief Operating Officer at NAFCU, where he oversees day-to-day operations and manages the association's education, marketing, membership, human resources, building facilities, finance and information technology functions. He also authors NAFCU's executive blog, Musings from the CU Suite and co-authored "Managing and Leading Well," a book for credit union leaders, with NAFCU President and CEO Dan Berger.

Read full bio